Autodialer is a software designed to dial phone numbers automatically, freeing agents from this manual task. This not only saves time and reduces errors, but also improves operators’ efficiency. This smart tool is also able to filter out unanswered, busy, or directed calls .
answering machine, ensuring that connections are only made with real callers.
There are several types of autodialers , including predictive, progressive and pre-dialed, each with their own features, advantages and disadvantages, suitable for different campaigns and objectives.
Read on to find out more about these systems and how they can benefit your business.call center solution.
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What is an auto dialer and how does it work?
A telephone autodialer is a software designed to dial phone numbers automatically, freeing up agents from this manual task. This not only saves time, but also reduces errors and improves operator efficiency. This system is able to filter out unanswered, busy, or answering machine calls, ensuring that only the right people are connected.
Types of automation
Self-dialers are classified according to how they perform andtransfer calls. Common types include predictive, progressive, and pre-dial autodialers.
Predictive autodialers, considered the most sophisticated and effective, use algorithms to determine the best time to call based on agent availability and the likelihood that contacts will answer. This reduces wait times for operators and increases call effectiveness.
On the other hand, progressive autodialers, which are simpler and safer, make sequential calls and assign them to available agents, thus avoiding missed calls or generating phantom calls. However, they can cause unnecessary pauses if contacts do not answer or are busy. Pre-dial autodialers
, the most flexible and customizable, allow agents to decide whether or not to make a call after reviewing contact information. This allows the calling strategy to be tailored to the customer profile, although it can decrease productivity if agents reject many calls.
Ringover Tip
Boost your outbound calling with Ringover ‘s autodialer ! Increase your agents’ productivity by making automated calls to reach more customers in less time. Customize campaigns, analyze in real time, and enjoy specialized technical support.
CRM Integration
Integration with aCRM toolis critical to the success of an autodialer. It allows you to access contact information, log calls, schedule reminders, send emails, generate reports, and analyze results.