Decision based solely on average processing time. As with other metrics, you should view it . In conjunction with other metrics. Several benefits of low average handle times include happier customers . And agents, improved communication and productivity, and reduced support costs. Remember, all customers appreciate high . Quality and quick response.how does it affect you?customer satisfaction scores are one of the most . Important metrics that can be affected.
Rid of the Client as Quickly
Your agent brazil email list not try to get rid of . The client as quickly as possible. This can hurt the quality of support and lower . Your score. Different customers have different sensitivities to response speed, so do your best, but . Make sure quality comes first.provide effective agent feedbackin short, feedback is everything when you want . To improve. Encouraging words and constructive criticism can transform an agent’s performance. Follow these best . Practices and cold conversation tips to increase productivity and provide effective feedback.
Long Feedback More Effective When Shared
timing is everythingdon’t e waiting too long. Fe com phone systems for hospitals pariedback is more effective when shared immediately after a task is . Completed. Recipients will be able to immediately apply your feedback and start improving. Also consider . Context when providing feedback. Especially when it comes to bugs.quality feedback is a two-way streetrecognize . That quality feedback is important to everyone. Especially from your employees. They are on the . Front lines talking to customers and are the best source of insight.
Tell You Makes Them Happy at
Open up, listen, . And let them tell you what makes them ha cz leads ppy at work, what areas need improvement, . And how they feel about their day-to-day work. Feeling heard and appreciated also increases productivity.align . With feedback and enforcement policiesconsistency is important to maintain the quality and productivity of customer . Support. Consistent and encouraging feedback can motivate your agents and help them when they get . Stuck. Make regular evaluation part of your process and watch the magic happen.
and Focus Improvements Since the Last
Review each . Time feedback is provided and focus on improvements since the last evaluation.let agents self-assessthe best . Way to help your agents improve is to let them evaluate their own performance. They . Tend to be more critical, pointing out errors that would otherwise go unnoticed. Don’t make . Them miserable, find their strengths and areas for improvement. There is no point in an . Agent slapping himself.contact your agent regularlycontact your agent daily or at least weekly.