Virtual telephony is a type of technology that offers the possibility of converting devices such as computers, mobile phones or […]

ACRM tool(Customer Relationship Management) organizes customer data, such as interactions, preferences, and purchases. On the other hand, a call center

Autodialer is a software designed to dial phone numbers automatically, freeing agents from this manual task. This not only saves

What are SIP trunks? SIP trunking is an Internet telephony service that allows an IP telephone exchange (PBX) to be

In a time when customers demand fast and personalized responses, having acall center softwareIt positions you above the competition and

If you’re looking for a conversation analytics solution to boost your sales, improve your customer service, or hone your marketing

Business robocalls allow voice messages, either pre- recorded or synthesized, to be sent to multiple phone numbers automatically, eliminating the

In this article we explain in detail what Boolean candidate search is, its mechanisms, advantages and implementation to improve candidate

This detailed guide will introduce you to AI analytics , highlight how it differs from traditional analytical methods, and explore

By applying gamification elements in HR , companies are making the experience more enjoyable for candidates, while discovering new ways

Manually compiled data from hundreds of customer accounts equivalent to approximately $100 million in annual spend. We then plotted each

The higher your Quality Score, the lower your average cost per conversion will be. The table below shows the impact