Virtual telephony is a type of technology that offers the possibility of converting devices such as computers, mobile phones or tablets into telephones and that represents a considerable benefit for thebusiness communication systemThanks to it, your business achieves economic savings, greater mobility, flexibility and access to functionalities ofcloud telephony
In this article, we will delve into all the relevant aspects of this topic: what virtual telephony is , how it works, the advantages and tips for selecting the best providers of this service in Spain. Explore the definitive guide to virtual telephony, a key tool for modern communication for any type of company.
Try virtual business telephony
What is virtual telephony?
Virtual telephony is a technology that allows voice communication over the Internet, eliminating the need for a conventional telephone line. Thanks to this technology, it is possible to use devices such as computers, mobile phones or tablets forcall management, offering benefits such as economic savings, greater mobility, flexibility and access to advanced functions such ascall recording, heclick to call, the customization of aIVR, real-time analysis, and many more.
Differences with traditional telephony
The fundamental difference between virtual and traditional telephony lies in the means of transmitting voice signals. Unlike traditional telephony, which relies on telephone wiring or mobile networks, virtual telephony uses the Internet, resulting in a faster, cheaper and safer option. In addition, it provides greater opportunities for customization, integration and scalability compared to traditional options.
Components and technical requirements
To take advantage of virtual telephony, three basic components are required: a device with an Internet connection (such as a computer, mobile phone or tablet), telephone software orsoftphone(available as an app or website) and a virtual phone number orVoIP number, which can be local, national or international.
The technical requirements are minimal: a stable and high-quality internet connection, as well as a device equipped with a speaker, microphone and headphones. Many of the providers you find on the market such asRingover, offer 24-hour support services and a support team throughout the entire configuration and installation process of the solution.omnichannel communication.