Nobody has time to waste, especially businesses. They can’t afford to leave their communication to chance. That’s where Transactional SMS transactional SMS comes in. A simple yet powerful tool that can reliably and instantly transmit information : an opportunity. To boost the operational efficiency of your business while improving the customer experience.
Your SMS professional invites you to explore. The multiple applications of transactional SMS , as well as the benefits it can bring you.
What is a transactional SMS?
A transactional SMS is a message sent automatically to a customer. In response to a specific action, interaction or transaction that they have made. Its purpose is to disseminate important information such as. Order confirmations, delivery tracking, security alerts or appointment reminders.
Unlike marketing SMS messages that aim to Transactional SMS promote products and services, transactional SMS messages, also call notification SMS messages , are purely informative. These messages are also distinguish by their automatic nature and their often urgent nature . They are generat in real time via connect systems such as CRMs and are automatically sent at the right time in order to maintain smooth communication between the company and the customer.
Woman confirming her shopping cart online
Integrating transactional SMS into your communication strategy not only ensures responsive customer service, but also strengthens trust and transparency at every stage of the customer journey .
The main applications of transactional SMS
Confirmation of orders and reservations
Finalizing the online purchase.
In the e-commerce field, SMS order about us confirmations have become indispensable. As soon as a customer completes a purchase, a message is automatically sent to summarize the order, the amount paid and the delivery time. Service companies such as hotels and airlines can use it to confirm a reservation to reassure customers.
These automatic sendings are possible thanks to an integration of SMS sending with our SMS API or a third-party tool like Zapier, between our customers’ CRM or sales management tool and our SMS platform.
Delivery tracking
Delivery tracking via SMS lets customers know exactly where their order is. Whether it’s a shipping notification, status update, or imminent delivery, transactional delivery tracking SMS messages ruce uncertainty and increase customer satisfaction .
Security Notification and Two-Factor Authentication (2FA)
In an increasingly digitaliz world, security is ციფრული კრეატიული სააგენტოები მექსიკაში: რას წარმოადგენენ ისინი და რა სერვისებს სთავაზობენ a priority. Transactional SMS are us to send security alerts (suspicious login attempts, changes in account settings) and for validation via two-factor authentication (2FA), in order to guarantee any user secure access to their online accounts .
Password Reset and Account Management
Transactional SMS are ideal for simplifying kcrj password resets. An example of a transactional SMS: a link or code is sent automatically and instantly to customers , making it easier and more secure to manage their account if they forget it.
Appointment reminders
In the mical sector, beauty salons or any other service requiring appointments, SMS automation is perfect for reminding customers of their commitments , thus rucing the risk of no shows and improving schuling management.