In addition to the convenience of using functions, CAAC AI also brings the following benefits to service personnel:
1. Save communication time and improve work efficiency
People are accustomed to using ChatGPT at work. But it is still troublesome to switch windows and copy and paste. CAAC AI helps you save these steps and can quickly communicate with customers without typing out a sms promotional campaign whole message like in the past. This not only saves a lot of time, but also allows you to focus on other important work.
2. AI helps you package messages, and communication is not affected by emotions
Whether it is customer service. Business or marketing, front-line customer-facing staff always have to be patient with customers who are “urgent, waiting online”. However, with the function of CAAC AI to automatically expand the message. Even if it is rough and inaccurate. Modified words are like “focus”, and AI can also help you change into a professional and polite tone:
"Thank you very much for your response! If you can provide more details, we will answer your question more accurately. You can tell me what difficulties you are encountering and what services you hope we can provide. We will try our best to help you solve the problem, thank you!
I’m no linguist, but this looks pretty good, right?
3. Simplify internal education and training processes
With the help of AI, anyone can be a “polite expert”, which can simplify corporate education and training and focus on “big things” such as guidance of professional knowledge and skills, and creation of processes.
CAAC AI use case examples
Not only monetize line official account traffic! does it answer customer questions, we also highly recommend using it for one-on-one services that “continue the store experience.” When a customer visits a store or participates in an event, he or she can be invited to scan the QR code to join the official LINE account, and CAAC will be used to automatically assign the salesperson bulklead to the salesperson. Personnel can make good use of AI to care for customers immediately and continue to interact with customers online.
For example, a couple who is looking for wedding rings still needs to think about it after trying it on in the store. The store staff can invite them to join the official LINE account. After receiving the assignment, the online specialist only needs to type “Thank you for trying it on in the store” on the CAAC. “You can buy wedding rings within 7 days and get a discount for newlyweds” can be converted into a complete thoughtful and remarketing message using AI: